key away Responsibilities: worked on incident attention and problem centering do indisputable that the tags take for met the SLA , keeping track of updates from the resolver groups Manage and co-ordinate activities during ticket life cycle Follow the global emolument Restoration counselling process Review all enforced changes to make sure they have met their objectives Produce regular and surgical management report Manage policies, processes, and procedures associated with leaf node take changes ensuring that knowledge management resources are updated accordingly Ensure the requirements for the management system/tool are define Provide process functioning reports to management and attend reviews Reports created by reporting police squad Areas of Strength: sympathy and usage of ticketing tool BMC Remedy. Handling take aim 2 guard activities on Microsoft Active Directory IT Service care (ITSM) based on ITIL best practices. Level 2 h andling skills on Citrix Environment. te! chnological Skills:  Languages: COBOL, JCL  Operating Systems: Windows 98/2000/XP  Database: SQL IBM Mainframes: JCL, VS COBOL II, DB2, VSAM, CICS.   Training and affirmation: ITIL V3 Foundation certified IBM central processing unit words specialized in VS COBOL 2, JCL, CICS, VSAM, DB2 under ARCUS INFOTECH tete-a-tete LIMITED, BANGALORE. I have...If you want to get a full essay, station it on our website: BestEssayCheap.com
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